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- Service Advisor

No Walk ins or Phone calls will be taken.  We work Tuesday through Saturday.  We try to be active in the community with events, all positions require working outside of normal hours including Sunday and Monday events.   Please submit cover letter and resume, see below for details. 


Service Advisor
Position Summary: Ducati Austin is looking to add an experienced Service Advisor or someone willing to learn and grow into the position with our team.  We prefer applicants with LightspeedEVO and dealership experience.  The position involves all aspects of service including working with Sales, P&A, and technicians.    This ranges from over the counter, telephone, and online.  
 
Required Experience:

• Prefer minimum of 1 to 2 years of service advising experience in the motorcycle or related field.
• Prefer knowledge and experience with Ducati motorcycles, or other European brands.
• Experience in a premium retail or customer service environment.
• Experience with point-of-sale, service management, and Microsoft Office software.  Preferred experience with Lightspeed EVO Dealer Management System (DMS).

Job Responsibilities:

• Perform a visual walk-around inspection of each motorcycle to assess the condition. Obtain all required customer information and approvals to complete repairs and input to DMS.
• Recommend products and services based on visual walk-around, available service history and technician’s recommendations.
• Clearly communicate all estimated/final costs, status, and completion times to the customer.  Review work-in-progress to ensure quality and timely delivery back to customer.
• Follow-up with customer for payment and pickup of service work.
• Assign jobs to technicians based on skill level and availability of resources.
• Respond to all customer emails, text messages, electronic service requests, and phone/text messages in a professional and timely manner. Manage customer expectations.
• Handle customer complaints reasonably, showing empathy with a positive attitude, and demonstrating a commitment to a resolution.  Notify management if situations begin to escalate.
• Find and upload correct part numbers into Repair Orders and assist the Parts Department with picking of parts and their delivery to technicians.
• Communicate with the Parts, Technicans and Sales to determine technician availability and if all parts and accessories are available for the scheduled workday.
• Become familiar and efficient with DMS, vendor and computer system(s).
• Be mindful of any relevant bulletins or communications from manufacturers and see that the service department is in full compliance with these requests and deadlines
• Learn to adapt quickly to changing demands and perform in a cross-functional environment.
• Greet all customers immediately in a courteous and friendly manner.  Acknowledge all customers in the dealership vicinity.  Build rapport, learn the customer base.
• Work and clear communication will all departments/staff members.
• Push in and out motorcycles daily.
• Ability to work additional hours or days during peak times or company events including Sunday and Mondays.

Necessary Qualifications:

• Physical Requirements:
  • Ability to lift >50 lbs.
  • Ability to balance, control, and push >600 motorcycles.
• Competent computer skills, use of email, diagnosis tools, DMS, and OEM systems.
• Outgoing, friendly personality with superior communication/customer service skills.  Ability to work in a team environment.
• Highly organized, strong attention to detail with the ability to prioritize work. 
• Clean motorcycle and car license is a must

Please keep in mind we treat this as a professional business. This means a cover letter and resume are the minimum requirements for consideration. Phone calls and “walk-ins” without any prior confirmation will not be well received.

Resumes along with cover letter/email of the position you are interested in should be sent to info@ducatiaustin.com