Careers - We're Hiring!

• Outgoing, friendly personality with superior communication/customer service skills.
• Highly organized, strong attention to detail with the ability to prioritize work. 
• Knowledge and experience associated with all brands of motorcycles and other products sold by the dealership or demonstrates the ability to learn them quickly.
• General knowledge and experience with computers.  Experience with point-of-sale, parts and service management, and Microsoft Office software.  Preferred experience with Lightspeed EVO Dealer Management System (DMS).
• Strong ability to listen and effectively communicate with customers, co-workers and business partners.

• Sell motorcycles including F&I products.  Proactively assist all customers and visitors with their questions and purchases using the appropriate selling techniques,
• Complete all documentation in an accurate and timely manner,
• Maintain CRM database, follow-up to dealership and OEM standards, This meaning answering leads during off hours. 
• Manage motorcycle inventory, including listing on web and other online sites,
• Create the opportunity to make customers aware of additional items or service needs, special promotions, and available gear and accessories for their motorcycle and riding needs.
• Handle customer complaints reasonably, showing empathy with a positive attitude, and demonstrating a commitment to a resolution.  Notify management if situations begin to escalate.
• Work with marketing on promotions, social media, advertising and events,
• Be a brand and dealership ambassador.
• Keep current on OEM promotions and training, become a product, and sales expert (certification as needed) on all Ducati motorcycle families as well as competitor brands,
• Assist in daily opening/closing list, including pushing out and in motorcycles,
• Ownership of demo/test ride fleet
  • Arrange test rides (completing test ride form, briefing on test ride rules and motorcycle features and operation),
  • Lead test rides,
  • Follow-up after test rides,
  • Clean, tag, fuel and maintain demos,
  • Always ensure demos are ready for use
• Showroom upkeep
  • Display building,
  • Maintain motorcycles so that they are ready for sale, including, cleaning, fueling, battery charging, awareness of outstanding service needs. Clean showroom motorcycles,

• Physical Requirements:
  • Ability to lift >50 lbs.
  • Ability to balance, control, and push >600 motorcycles.
• Competent computer skills, use of email, diagnosis tools, DMS, and OEM systems.
• Strong attention to detail,
• Excited to continue learning new technology, tools, systems, repair methodology and techniques.
• Ability to work additional hours or days during peak times or company event
• A clean motorcycle and car license is a must
• Ability to work additional hours or days during peak times or company events including Sunday and Mondays.